We promise to provide you with a satisfying online shopping experience. We understand that sometimes you may need to return or seek a refund for your purchased items. Therefore, we have established the following refund and return policy to ensure a fair and transparent process:
Eligibility for Return and Refund:
You are eligible for a return and refund if you have received a defective or damaged product.
The product must be in its original condition, unused, and in its original packaging.
Returns are accepted within [X] days from the date of delivery.
Non-eligible Items for Return and Refund:
Certain items such as perishable goods, intimate or sanitary products, and gift cards are non-returnable and non-refundable. Please check the product description for any specific return exclusions.
To initiate a return, please contact our customer support within the designated return period.
Provide your order details, reason for the return, and any supporting evidence such as photographs of the damaged item.
Our customer support team will guide you through the return process, including providing you with a return authorization if required.
Please ensure that the item is securely packed to prevent any further damage during the return shipment.
Once we receive the returned item and verify its condition, we will initiate the refund process.
Refunds will be issued in the same form of payment used for the original purchase.
Please note that the refund may take [X] business days to be processed and reflected in your account, depending on your payment method and bank processing times.
If the return is due to our error or a defective product, we will cover the return shipping costs.
If the return is due to a change of mind or non-defective reasons, the customer will be responsible for the return shipping costs.
We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process, and then place a new order for the desired item.
Please note that this refund and return policy applies to customers within Dubai and the GCC region. For more details or any further inquiries, please contact our customer support team. We are here to assist you and ensure your satisfaction with our services.
For further details please contact our customer center : firstname.lastname@example.org