We promise to provide
you with a satisfying online shopping experience. We understand that sometimes
you may need to return or seek a refund for your purchased items. Therefore, we
have established the following refund and return policy to ensure a fair and
transparent process:
Eligibility for Return and Refund:
You are eligible for a return and refund if you have received a defective or damaged product.
The product
must be in its original condition, unused, and in its original packaging.
Returns are
accepted within [X]
days from the date of delivery.
Non-eligible
Items for Return and Refund:
Certain
items such as perishable goods, intimate or sanitary products, and gift cards
are non-returnable and non-refundable. Please check the product description for
any specific return exclusions.
Return Process:
To initiate
a return, please contact our customer support within the designated return
period.
Provide
your order details, reason for the return, and any supporting evidence such as
photographs of the damaged item.
Our
customer support team will guide you through the return process, including
providing you with a return authorization if required.
Please
ensure that the item is securely packed to prevent any further damage during
the return shipment.
Refund
Process:
Once we receive the returned item and verify its condition, we will initiate the refund process.
Refunds
will be issued in the same form of payment used for the original purchase.
Please note
that the refund may take [X]
business days to be processed and reflected in your account, depending on your
payment method and bank processing times.
Return
Shipping:
If the return is due to our error or a defective product, we will cover the return shipping costs.
If the
return is due to a change of mind or non-defective reasons, the customer will
be responsible for the return shipping costs.
Exchange:
We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process, and then place a new order for the desired item.
Please note
that this refund and return policy applies to customers within Dubai and the
GCC region. For more details or any further inquiries, please contact our
customer support team. We are here to assist you and ensure your satisfaction
with our services.
For further
details please contact our customer center : support@aliseon.com