Terms and Conditions
I.
General
Rules
The terms and conditions stipulate other
requirements, such as rights and obligations among those who transact goods or
services, rights between members and companies,
duties, responsibilities, and procedures for using e-commerce-related services
provided by Aliseon app (ios, android, OTT, Web) operated by Aliseon Mena
Management Information and Marketing LLC (company) provides e-commerce services
(‘Aliseon’).
1. Definition of Terms
1.1. ALISEON :
Real-time e-commerce system and content provision service provided by the
company for users to use the content created by members, freely trade the
product itself, or purchase and sell products.
1.2. User: Members and non-members who use the
e-commerce system and content provision service provided by the company..
1.3. Member: An individual or business operator who
has registered as a member according to the registration procedure prescribed
by the company. Members are divided into general members, seller members, and
creator members. In each membership, a person who meets the requirements at the
company’s judgment can sign up as a general member, a seller member, and a
creator member at the same time.
1.3.a. General Members (Buyer): Members who use
services related to product purchase in Aliseon.
1.3.b. Seller Members (Seller): Members who use
services according to the terms and conditions of seller related to product
purchase and other services.
1.3.c. Creator
Members (Creator): Members who use services according to the terms and
conditions of creator, open channels to inform the product information, and
upload content on the channels by creating their own content.
1.4. Non-members: Users who do not sign up for ALISEON and
use services provided by the company.
1.5. Operator: A person selected by the company for the overall
management and smooth operation of services provided by the company.
1.6. Buyer: A person who purchases products registered in ALISEON.
All general members, seller members, and creator members are qualified as a
buyer.
1.7. Seller: A member who registers products to sell them in Aliseon
according to the product page form provided by Aliseon. A seller member is
qualified as a seller.
1.8. Creator: A person who opens a channel to provide the product
content. A creator shall affiliate with a seller and receive commission in
accordance with sales performance. The affiliation fee above is designated in
return for the service cost of the product content.
1.9. Channel: A path that Creator broadcasts the content information
in Aliseon. Content information on affiliated products and creator’s own production information can be broadcasted
1.10. Contents: It is expressed in the form of
text, image, video, etc., and consists of content that allows users to obtain
information or interest.
1.11. Works: Refers to all contents posted on
the ‘channel’ provided by the ‘company’. All members, including ‘Creators (Mega
creators)’, ‘Company,’ and ‘Seller,’ have their own channels, and as long as
they do not violate UAE laws and company policies, they can freely produce and
upload works on their channels.
1.12. Affiliate: The act of
‘seller members’ and ‘creator members’ cooperating in promoting and selling
products on the ‘channel’ of the ALISEON service platform. Contents under
‘affiliation’ will be exclusively disclosed by the ALISEON service platform,
and when the content is disclosed out of Aliseon only IPs that have been
confirmed to be accessed through link addesses issued by the ALISEON service
platform.
Access through copying URL addresses, not link
addresses issued by the ALISEON service platform, does not correspond to
‘affiliation’.
1.13. Payment Protection Service: It refers to a payment preparation
service in which a company deposits payment for a certain period to protect
payment paid by a buyer.
2. State, Effect, and Change of the terms and
conditions.
2.1. The company posts this Terms and Conditions in
Aliseon Website and mobile application to acquaint users.
2.2. The company may change the terms and conditions within
the boundary of the relevant UAE laws, and the reason for the change and the
date of application must be specified before the above date by posting or
member’s email.
2.3. Agreeing to these terms and conditions is
considered as agreed upon by the user when there’s a change in this terms and
conditions of ALISEON. The company and ALISEON shall be not responsible for
damages caused by the user’s failure to know the change of the terms and
conditions .
3. Matter out of this terms and conditions
Any provisions not specified in this Terms and
Conditions shall be observed with the relevant laws of UAE e-commerce and commercial
conventions.
4. Establishment of a contract for use
4.1. When a person who intends to use the ALISEON
service agrees to this terms and conditions by ALISEON’s registration form, a service
contract for Aliseon shall be concluded.
4.2. The approval for sign-up will be notified by
member’s email.
4.3. For sign-up, users must be 18 years of age or
older by the date of the registration , and Sellers must be able operate their
business activities properly at the time of application.
4.4. General buyers and Sellers are limited to 1 ID
that has completed verification. However, a seller who meets the requirements
of sale performance determined by the company may register multiple IDs.
4.5. General members conduct identification procedures
through mobile sign-up registration. Seller shall conduct the identification
procedures through company name, business registration number, designation of
person in charge, contact information of customer response, address and etc.
5. Personal Information Change and Protection
5.1. When the sign-up information is changed a user
shall edit it by correcting the member information. However, The registered ID
cannot be changed.
5.2. The company is not liable for damages caused by the
member information which is not edited by the member’s negligence.
5.3. Member information is not provided to third
parties without the consent of members. However, information about payment,
delivery, member-customized advertisements, and member benefit provision events
can be provided to third parties designated by Aliseon to increase the
experience of Aliseon service.
5.4. The company shall endeavor to protect the user’s
information by designating a personal information protection manager.
6. Termination of the contract.
6.1. Members may terminate the contract at any time
at their own will. In order to terminate the contract, the user’s transaction in
progress must be completed, withdrawn, or canceled before notifying the termination
by the member’s own will. The disadvantages resulting from this must be dealt
by the member himself. Re-registration can be restricted for some time period after
termination.
6.2. In case the termination is executed by the
company, the company informs the reason for the termination by e-mail, text,
phone, or other means. For the transactional safety and security, the entire
member IDs identified as owned by the same person can be terminated
collectively.
6.3. Even if the company terminates the use contract,
the terms and conditions agreed by the time of registration are valid.
7.
Service period
and suspension
7.1. The period of member’s service starts from the
date of the registration approved to the termination or expiration of the
contract.
7.2. When the company has to suspend the service temporarily
due to reasons such as maintenance and inspection of information and
communication facilities, replacement, failure, or network failure, the company
posts the facts and the reasons on main page of the Website and the
application.
7.3. If service cannot be provided due to force
majeure such as natural disasters, wars, riots, economic sanctions, or etc. the
provision of services may be restricted or temporarily suspended.
8.
Copyright
8.1. The company establishes and operates policies
for copyright protection of copyright holders in relation to the services
provided, and members must abide by the company’s copyright policies.
8.2.
The
copyright of various posts posted by the member while using the services
provided by the company lies with the member himself, thereby the member is
liable for all civil and criminal responsibilities, including copyright
infringement of the post are liable for.
8.3.
The company
may expose posts registered by members to other websites and use them free of
charge for promotion, and other materials. In addition, member’s posts can be
reproduced, displayed, transmitted, and distributed within the services
provided by the company, and can be created as secondary and editorial works.
However, if a member (the owner of the post) requests deletion or suspension of
use of the post, the company immediately stops deleting or using it, except for
matters that must be preserved under the relevant laws.
8.4. The license of the company mentioned pursuant to
previous provision is valid conclusively only while operating the ALISEON
service.
8.5. When a company intends to use a member’s post
commercially in any way other than provision 8.3., the member’s consent should
be obtained in advance by telephone, fax, e-mail etc.
8.6. Copyright and intellectual property rights for
works created by the company belong to the company.
8.7. The copyright and intellectual property rights
of the work created by the user belong to the user, and the company has the
right to use the work.
8.8. When a user reproduces, transmits, publishes,
distributes, broadcasts, or uses the information in other methods when using
Aliseon, or allows the third parties to use the obtained information without
the company’s consent, the user himself is legally responsible for it.
8.8 In the
following cases, the company may delete posts or take measures such as
restricting, suspending, or terminating users’ services.
8.8.a.
In the case where it includes content in violation of UAE laws.
8.8.b. In the case of infringing on the rights,
honor, credit, or other legitimate interests of another person.
8.8.c. In the case of including malicious code or
data that may cause malfunction of the information and communication device.
8.8.d. In the case of violation of public order or
customs.
8.8.e.
In the case of where it is deemed to interfere with the smooth progress
of the ALISEON service provided by the company due to other serious reasons.
8.8.f. When the company deletes a post under the
provision, the post owner can have the remedy by making a claim.
II.
ALISEON
(E-commerce mail order brokerage) service.
9. Type of service.
The
types of Aliseon services are as follows.
9.1. E-commerce service: Services and additional
services that provide online transaction locations to trade products through
ALISEON.
9.2. Sales-related business support services.
9.3.
Purchasing-related support services.
9.4. Service
for contract conclusion, payment support, and payment price protection.
9.5.
Product information service.
9.6. Service
for creative channel provision.
9.7.
Other e-commerce-related service.
10. The act of representation and the denial of the
guarantor.
10.1 The company only operates,
manages, and provides a content channel system for free transaction and sharing
information between buyers, sellers, and creators, so it does not represent
buyers, sellers or creators. When the responsibility is established by a
transaction between each member or related to the information provided by the
content channel the corresponding member is liable for the responsibility.
10.2 The company does not guarantee the authenticity
or authenticity of the intention to sell or purchase, the quality, integrity,
stability, legality and non-infringement of the rights of others, information
entered by the buyer or seller, and any information on the URL. However, if the
registered product-related information and content channel information are
clear to violate laws or copyright infringement, or if a person claiming to
have been infringed requests the suspension and prevention of the infringement,
the company may delete, modify, or do not expose the product.
10.3. The company
develops and provides safe and reliable tools for the transaction between
Buyer, Seller and Creator, and the use of the content channel.
11. Buyer’s service.
11.1. Buyer shall not bid or indicate purchase of the
seller’s product without intention to purchase, and if it is found to interfere
with the seller’s opportunity to sell the product or other buyer’s purchase
opportunity, the company suspends the membership with the ID.
11.2. Before purchasing a product, the buyer must
accurately check the details of the product prepared by the seller on the
website and the terms of the transaction. All losses and damages incurred by
purchasing without confirming the contents of the product and the terms of the
transaction belong to the buyer himself.
11.3. The buyer shall comply with this terms and
conditions and the contents notified by the company on the service screen, and
shall be liable for all losses and damages incurred by violating or failing to
comply with the terms and conditions.
11.4. The company does not guarantee or represent the
contents and terms of transaction of the goods registered by the seller.
Therefore, the buyer must take responsibility for purchasing the product.
11.5. The buyer shall not arbitrarily use or leave
the received product damaged when the withdrawal of the purchased product
occurs. If the product is damaged due to the voluntary use or insufficient
storage of the product, the buyer shall be liable for the appropriate expenses.
11.6. In the event of a dispute with the seller in
the process of selling goods, the buyer shall faithfully work to resolve the
dispute, and shall be fully responsible for losses and damages to the seller and
the company due to reasons attributable to the buyer, such as insincerity in
the dispute settlement process.
11.7. When a buyer purchases a product, he/she must
use a payment method in his/her name, and shall not use another person’s
payment method without permission. The buyer is responsible for all losses and
damages to the company, the owner of the payment method, and the seller arising
from the unauthorized use of another person’s payment method.
11.8. If the sale price is
not paid within 48 hours of the order, it will be considered as the
cancellation of the order, and the order will be automatically canceled.
11.9. In order to enhance the convenience of buyers’
service use, the company may receive the information from affiliates or provide
reference information or content in a way provided by a third party, and the
buyer must make a decision and responsibility when purchasing it.
11.10. If the legal representative disagrees with the
contract concluded by a minor, the minor himself or legal representative may
cancel the contract. Details of the transaction of minors shall be governed by
the relevant UAE laws.
12. Using the seller’s service
Upon joining the platform, the seller confirms
the terms and conditions which is agreed by himself.
13. Using the creator’s service
13.1 If a creator slanders other channels,
interferes with product sales, or induces discomfort in a member’s viewing
behavior, the company may suspend the member’s ID and the channel service.
13.2. In order to post content about affiliated products
on a channel, the post content must be based on his or her own experience
after using it, and the creator himself or herself suffers losses and damages
from the posted content information.
13.3. In connection with the purchase of
affiliated products, creators are prohibited to induce viewers to paying the
product price directly to the creator himself or a third party other than the
payment method registered in the seller’s account of the affiliated product.
If this is violated, I agree to be punished by relevant UAE laws.
13.4. Even when the seller directly opens a
channel and uses the creator service, all 3 provisions must be observed.
13.5. In the event of a dispute between the
buyer and the seller due to inaccuracy of the channel’s content information
and causes attributable to the creator, the creator shall compensate the
seller and the company for appropriate expenses in the event of losses and
damages.
13.6. In addition to the sales performance fee
for affiliated products designated by the creator, the creator cannot request
the additional to the affiliated companies. If this is violated, the company
suspends the creator’s member ID and the channel.
13.7. The broadcast video posted on the creator
channel can also be posted on other personal broadcast channels such as
YouTube, which must be the seller’s account. However, in this case, the
ALISEON ID must be displayed on the screen during the video playback time, and
the ALISEON sales link address must be displayed on a separate subtitle
screen. The further details are considered to be agreed when the creator
agrees to the terms and conditions.
13.8. The company may provide filming
facilities, filming and editing equipment, and editing personnel for the
creation of channel content of creator, and certain fee can be charged in this
case.
14.
Payment
protection service
14.1. The company provides payment protection
services to increase the reliability of e-commerce services and to prepare safe
transactions and payments between members. payment protection service refers to
a service in which the company settles the price to seller after deducting a
predetermined service fee and creator sales fee when the purchase contract is
concluded and the buyer paid for the product. The company replaces the refund
service to the buyer when the product is not received or the refund is in progress
after the product return.
14.2. The payment protection service applies to
all products purchased from ALISEON.
14.3.
Payment protection service is provided to increase the safety and reliability
of all payment processes related to product sales and affiliation between
members, and to protect buyers who have to pay before receiving the product.
14.4.
The payment protection service provided by the company does not represent
sellers, buyers, or creators, nor does it act on behalf of sellers, buyers, or
creators in relation to the sale of goods.
14.5.
The wire transfer fee incurred in the process of paying the purchase price of
goods through the company’s payment agency service shall be borne by the buyer
who transfers the payment.
14.6.
The buyer must confirm the order completion, exchange, or express his/her for
the product return to the company within 14 days of receipt of receiving the
product, thereby the buyer can be provided with the payment protection
services.
14.7.
If the buyer does not express his intention to exchange or return within 14
days of receipt of the purchased product, the company shall terminate the
payment price protection service considering the order is completed.
14.8.
The company may transfer the relevant payment to the seller of the product in
accordance with the relevant provisions of the ‘UAE Consumer Protection Act on
Electronic Commerce’ if the buyer is willing to confirm the purchase or
considered to confirm the purchase.
14.9.
If reasons such as withdrawal of the sales contract, cancellation,
invalidation, etc. occur after the payment protection service is terminated,
the buyer must directly proceed with the procedure for withdrawal,
cancellation, and refund of the payment contract with the seller.
15. Delivery and transaction completed
15.1. The
delivery period refers to the period from the next day of the date on which the
buyer’s payment is confirmed to the shipment completion. If reasons for irresistible forces, such as public holidays,
other holidays, bad weather, or natural disasters, the period is excluded from the delivery period.
15.2. In the
event of a dispute between the seller and the buyer, delivery company,
financial institution, etc. regarding delivery, the relevant party shall
resolve it. The company is not involved in this and does not bear any responsibility.
15.3. In case
the buyer cancels the order or makes a request for refunds due to a defect in
the product, an error in the seller's inventory information, the selling price
information or the product information, the company is not involved in this and
does not bear any responsibility.. All disputes between the seller and the
buyer after the purchase completion must be resolved by the seller and the
buyer who are the parties of the transaction. When the creator is responsible
for the provision 13 of this terms and conditions the parties must include the
creator.
15.4. When the buyer does not express
his/her intention to exchange or return within 14 days of receipt of the
product, the company automatically complete the order.
15.5. After the
order is completed, the company prepares to pay the sales payment of the goods
to the seller and the sales commission to the creator by releasing the payment
amount stored for the buyer.
16. Return/Exchange/Refund/Cancel
16.1. In
accordance with the UAE’s e-commerce regulations and laws, the purchaser may
request a return or exchange within 14 days from the date the product is
delivered. These regulations and laws take precedence over the conditions
suggested by the seller. However, in the following cases, the buyer cannot
request a return or exchange.
16.1.a. In the case the item has been
damaged/made defective by the buyer.
16.1.b. When the item's value has decreased
due to the buyer’s usage.
16.1.c. when the item's value has decreased
remarkably due to its time-sensitive nature and it cannot be re-sold.
16.1.d. In the case of damaging the
packaging of reproducible products.
16.1.e. In the case of ordered products,
serious damage is expected to the seller due to the buyer’s
return/cancellation/refund, etc., and the relevant transaction is notified
separately in advance and the buyer’s consent is obtained.
16.2. When the
company receives an application for exchange or return from the buyer, the
company immediately notifies the seller of this fact.
16.3. Round-trip
shipping costs and other necessary expenses required for return or exchange
shall be borne by the party with attributable reasons.
16.4. The
exchange cannot be executed if an item is out of stock even the exchange
request is applied, and it shall be refunded instead.
16.5. The cost
of the exchange shall be borne by the seller in the case of defects in goods.
And in the case of a change of mind the buyer is liable for the cost.
16.6. When a delivery
problem occurs by the delivery company designated by the buyer and the buyer
suffers a loss, the responsibility lies with the seller who designated as a
separate delivery company.
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Even of an exchange application is filed, it
cannot be exchanged if there is no inventory of goods to be exchanged with the
seller, and at this time, it is treated as a return.
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16.7.
After the company notifies the buyer of the payment of the purchase price, the
company may cancel the transaction if the seller does not confirm the buyer’s
order information of does not implement the delivery process for a considerable
period of time. In addition, the company can take measures such as automatic
refund processing without the buyer’s request through individual policies, and
in that case, the relevant detail are notified to the buyer in advance.
16.8.
If the seller does not actively engage in or delays the buyer’s process of
confirming the exchange or return, the company may cancel the transaction and
refund the payment amount stored to prepare for payment to the buyer.
16.9.
In the case of Article 16 paragraph (7) and paragraph (8) of this Terms and
Conditions, seller members may be subject to penalties and sanctions by the
company pursuant to Artible 16 of the Terms and Conditions of Use.
16.10.
If the buyer’s request for exchange or return is deemed unjustifiable, the
company may cancel the buyer’s expression of intention and pay the seller the
payment price kept in preparation for payment. In addition, if the goods
already received are not returned to the seller 14 days after the date of
receipt of the buyer’s exchange, return, etc., or if they are not contacted by
phone or e-mail, etc., they may be deemed to have withdrawn their intention to
exchange or return.
16.11.
If the confirmed transaction is canceled and the payment price is refunded, the
company shall take necessary measures to refund the buyer within 2 business
days from the date the transaction is canceled. When paying with a credit card,
the payment approval will be canceled immediately after requesting a refund.
16.12.
Refunds of purchases made by credit card payment can only be made through
cancellation of credit card payment, and in no case can be refunded in cash.
16.13.
Members may cancel the purchase until the product is shipped, and if it is
being delivered, it will be processed by a return procedure, not a cancellation.
16.14. When the payment is completed, the cancellation
process is completed immediately upon receipt of the cancellation application.
16.15.
In principle, cancellation processing is completed immediately while preparing
for delivery, but if the product has already been set, the buyer must bear the
round-trip shipping cost of the sent product.
16.16.
In the case of a refund that is not attributable to the buyer, the payment
amount kept by the company in preparation for payment may be paid to the buyer
after confirming that the seller has received the goods.
17. Common Prohibited Acts.
17.1 Direct transaction between members without using
the payment protection service provided by the company is prohibited for the
safety of the transaction, and the party is responsible for all problems
arising from the direct transaction, and the company is not responsible for
this.
17.2
A member who is confirmed to have made or induced direct transactions may be
suspended from using the service or terminated the contract, and the user may
report the member who has made or induced direct transactions to the company.
17.3
Any use of the service or access to the system in an abonormal way is
prohibited without following the service usage method provided by the company.
17.4.
When system fraud is confirmed, the company may take measures such as
recovering some or all of the benefits additionally provided to the relevant
member, restricting the use of specific services, and terminating the use
contract.
17.5.
The use of services provided by the company by using the name of another
person, card information, account information, etc. without permission is
prohibited.
17.6.
It is prohibited to make abnormal payments in a prohibited manner under UAE
statutes, such as lending funds under the guise of selling goods or providing
services, and when the relevant information is confirmed, the company may
cancel or suspend the member’s transaction and notify the relevant agency.
17.7.
It is prohibited to make abnormal transactions using benefits such as purchase
activities and discount rates provided by the company, such as repeated
purchase and cancellation for the purpose of extending the validity of the
actual product delivery or benefits provided by the company.
17.8.
Purchasing using the ID of a third party is prohibited to purchase the seller’s
own product, purchase the actual product, or obtain an unfair discount, and if
the relevant information is confirmed, measures such as cancellation of
transaction or restriction on service use may be taken.
17.9.
If a member’s fraudulent transactions (cash flexibility, payment means theft,
mass false transactions, false information posting, slander of competing
products, fraudulent alliances, etc.) are suspented, the company may
temporarily suspend the use of the service within 10 days of suspension. If the
evidence requested by the company is not submitted within the specified time
limit, or documents are insufficient or explanation is not made without special
circumstances, the use of the service may be permanently suspended or the
contract of use may be terminated.
17.10.
The company may impose sanctions on purchasing members who interfere with the
smooth sale of sellers and the creation of a fair market environment by
repeating cancellation/return after purchase without actual intention to
purchase.
17.11.
In the case of violating paragraphs (1) through (10) of this Artible after
agreeing to it, legal responsibility may be held in accordance with UAE laws
and internal regulations of the company.
17.12.
The company monitors members’ violations of laws, conditions, and other
prohibited acts, and the members must cooperate with the company’s monitoring
work and are obligated to submit the minimum necessary evidence requested by
the company.
18. The company’s exemption.
18.1. Transaction such as delivery, withdrawal of
subscription, and return of goods arising from the sales of goods shall be
carried out between members who are parties to the transaction, and the company
is not involved in the transaction.
18.2.
If the service needs to be temporarily suspended for the reasons referred to in
Article 7 paragraph (2), the company notifies through the initinal screen of
the service, which is inevitable or irresistable forces, so the company is not
liable for damages to users or third parties.
18.3.
If the service is restricted or suspended for reasons referred to in this
Article 7 paragraph (3), the company shall not be liable for irresistable
forces.
18.4.
The company is not responsible for any obstacles in using the service due to
reasons attributable to the user.
18.5.
The company is not responsible for any damage caused by the user leaking or
providing his or her personal information to others.
18.6.
On the company’s service screen, the compnay does not intervene in a
transaction between the user and the company (hereinafter referred to as a
linked compnay) connected through links, banners, etc., and is not responsible
for the transaction.
18.7.
The company does not guarantee the accuracy, timeliness, validity, etc. of
products or information provided by members or third parties displayed on the
service screen.
18.8.
The company is not responsible for modifying or stopping all or part of the
service or function under Article 20 paragraph (1)
III.
ETC. regulations
19. Governing
law and jurisdiction
19.1. UAE laws apply to these terms and conditions,
contracts for service use between the company and its members, use of services
between members, trade goods, and settle disputes between the company and
users.
20. ETC.
20.1. The company may temporarily
or permanently modify or suspend all or part of a specific service or function
after notifying it in advance through the service screen.
20.2.
Each party may not transfer or dispose of the rights and obligations under
these terms and conditions to a third party without the written consent of the
other party.
20.3.
Additional contracts, agreements, notices, etc. prepared in accordance with the
agreement between the parties, changes in the company’s policies, enactments,
revisions, or notices or guidelines of public institutions form part of the
contract.
20.4. The company shall actively collect and
resolve legitimate opinions or complaints that may arise when purchasing
members use the service, and establish and operate a customer center to mediate
disputes between members.